Assignment Completion… Ongoing Support

Isotrak provides solutions as a managed and hosted service. That means there’s no hardware for your business to install, monitor and replace. There’s no complex extra IT infrastructure to update. Your staff access the powerful system through a simple web browser, with a friendly and intuitive interface. Behind this simplicity is a suite of sophisticated applications running on powerful servers in Isotrak’s own world-class data centre.

Isotrak has invested heavily in system resources to build in the best possible reliability and security for its customers. We therefore, monitor every device for CPU, memory, and interface utilization every 2 minutes (7.5 times more frequently than BT) and we maintain a fully mirrored ‘always-on’ data centre that can be up and running within 60 minutes.

Our customer service commitment is equally high. We offer a 24×7 helpdesk facility fronted by people who understand customer needs as well as they understand the Isotrak vehicle-tracking system and products. It means that a problem with a piece of hardware, or a question about how to change a KPI can be resolved swiftly and easily with one phone call.